Introduction to Conflict ManagementSKU: 4816-10
Take the next step in understanding your TKI scores and improving conflict-handling effectiveness.
This booklet, designed to accompany the Thomas-Kilmann Conflict Mode Instrument (TKI), provides the next step in understanding and applying the five conflict-handling modes: avoiding, competing, accommodating, compromising, and collaborating. Written by one of the TKI authors, a widely recognized conflict expert, this guide provides an in-depth focus on all five conflict-handling modes-when to use each mode, as well as specific techniques and detailed guidance on how to carry out each mode effectively. Clients will discover ways to make a mode work for them and how to reduce that mode's negative side effects. This new booklet is a must-have for participants in any TKI conflict training.
Kenneth W. Thomas