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Introduction to Conflict Management

Introduction to Conflict Management

SKU: 4816-10

Take the next step in understanding your TKI scores and improving conflict-handling effectiveness.

This booklet, designed to accompany the Thomas-Kilmann Conflict Mode Instrument (TKI), provides the next step in understanding and applying the five conflict-handling modes: avoiding, competing, accommodating, compromising, and collaborating. Written by one of the TKI authors, a widely recognized conflict expert, this guide provides an in-depth focus on all five conflict-handling modes-when to use each mode, as well as specific techniques and detailed guidance on how to carry out each mode effectively. Clients will discover ways to make a mode work for them and how to reduce that mode's negative side effects. This new booklet is a must-have for participants in any TKI conflict training.

Kenneth W. Thomas


This resource is also available electronically in PDF format. 

To order the digital version please contact client support at 1-800-661-5158 or