The Thomas-Kilmann Conflict Mode Instrument (TKI™) is the number-one best-selling instrument for conflict management. This easy-to-use, self-scorable assessment, complete with interpretation and feedback materials, helps individuals discover which of five conflict-handling styles--competing, collaborating, compromising, avoiding, and accommodating--is their preferred "mode." They also learn about the most appropriate uses for each conflict-handling style and how to increase their comfort level with their less used styles. The 30-item TKI tool

• Delivers a pragmatic, situational approach to conflict resolution, change management, leadership development, communication, employee retention, and more
• Can be used as a stand-alone tool by individuals, in a group learning process, as part of a structured workshop, or in training programs
• Enables you to open productive dialogue about conflict safely
• Relies on updated norms based on a revised sample closely reflecting gender, racial, ethnic, age, and job-level diversity in the workplace