Customer Service AP
CUSTOMER SERVICE TEST - EVALUATE CANDIDATES
The Customer Service AP evaluates the applicant in terms of: customer service strengths, potential strengths, and areas that need development. Validity scales identify applicants who have an unusually positive or unusually negative style of self-presentation—and the scores of those applicants are automatically adjusted. In addition, the report includes recommendations for training and motivation.
The Customer Service Aptitude Profile Employers' Guide is now available as a FREE download [PDF] from our Knowledge Centre.
|Customer Service AP Report||22 credits each||CareerID.com >|
Contact us for pricing and consultation (firstname.lastname@example.org or 1-800-661-5158).